Registration FAQ's

GENERAL INQUIRIES

  • What are the summit registration hours?
    Sunday 12/2                  4:00 PM – 7:00 PM
    Monday 12/3                  7:00 AM – 6:00 PM
    Tuesday 12/4                 7:00 AM – 6:00 PM
    Wednesday 12/5            7:00 AM – 12:00 PM
    Please note that schedule is subject to change
     
  • Which currencies can I pay in?
    Payment will be accepted in US$ (U.S. Dollars) only. Payment can be made by Credit Card (American Express, Visa, MasterCard, Diners Club)
     
  • Which credit cards do you accept?
    We accept payment by American Express, Visa, MasterCard and Diners Club only
     
  • Can I pay for my registration by check or bank wire transfer?
    No, we do not accept checks or wire transfers for registration payments
     
  • When will I receive my final registration confirmation?
    You will receive an automatic e-mail confirmation once you have completed your registration and payment in full. This is your final registration confirmation e-mail and should be printed and brought with you onsite in order to collect your badge.
     
  • Will you mail me my badge prior to arrival?
    We do not send out badges prior to arrival.  Each attendee must present Photo ID and pick up their own badge on site.  Acceptable forms of Photo ID are a passport, national ID card or driving license with photo.  Names must be spelled in Latin alphabets.
     
  • Can I collect a badge on behalf of my colleague?
    No, collecting badges on behalf of a colleague is not permitted. Each person must collect their badge in person and while presenting original Photo ID (passport, national ID card or driving license with photo). Under no circumstances will badges be given to anyone other than the named badge owner.
     
  • What does my pass include?
    Full information on passes can be found here
     
  • Can I purchase a 1-day pass in order to attend some of the conferences?
    We do not offer 1-day passes for this event. Full information on passes can be found on our website, please click here
     
  • How can I change my contact details after I have registered?
    You can access your registration at any time to view your registration and update your personal details. Please reference your registration confirmation email for link and confirmation number. 
     
  • What is the cancellation policy?
    All passes are subject to a cancellation fee.  Please click here for more details.
     
  • How can I make a substitution (Replace my registration with another person)? 
    Substitutions between attendees from the same company and at the same invoice address may be made by providing mHIMSS with written notice of the name of the original attendee and full details of the substitute attendee. Once a badge has been issued and collected on site, substitutions are no longer allowed.

    To arrange a substitution, please e-mail full details of the original and new attendee to mHealthsummit@himss.org.  Please quote “Pass Substitution” in the subject line of the e-mail.

Exhibitors & Sponsors Inquiries:

  • How can I invite or register my staff and guests?
    Exhibitors and Sponsors will be contacted by e-mail with information on how to access your allocation of passes.  If you have any registration related queries, please feel free to contact Virginia Geoghegan at vgeoghegan@himss.org. 

    For other information relating to your allocation of passes or the exhibition itself, please e-mail Bridgid Myers at bmyers@himss.org for further details.
     

  • I am working on an exhibition stand. Do I need to register? 
    Yes, every person must register. Contact the registration coordinator of the Exhibitor or Partner for whom you are working to be provided with a registration code and instructions on how to register.
     

Press Registration Inquiries:

  • How do I register as Press/Media?
    ​If you are a member of the media and would like to attend the mHealth Summit, please go to: Press Registration.
     
  • What if I do not meet the accreditation criteria?
    Press Credentials are available at Press Registration.  If you do not meet the criteria for the press pass and still wish to attend the event you must purchase a pass. Information on pass types and prices is available here.
     
  • General Press and Media Inquiries:
    For general press enquiries, please contact media@himss.org for further assistance.

Registration Inquiries:

  • If you have additional registration queries which were not answered above, please contact our registration team at mHealthsummit@himss.org.