Pragmatic Tools to Accelerate Consumer Engagement
Monday, Decmeber 9 - 5:00 - 6:00 PM
By engaging consumers in their healthcare, they are more likely to take better care of themselves, which lowers costs, improves health outcomes and cultivates consumer loyalty. Consumer engagement is critical to healthcare reform and strengthens providers’ ability to meet Meaningful Use incentive requirements as well as supporting other patient-centered care programs. This session will provide examples of mHealth-enabled patient engagement strategies and describe how a coordinated approach can benefit both providers and patients.
National eHealth Collaborative (NeHC) developed its Patient Engagement Framework to define the characteristics of patient engagement and provide a roadmap for organizations to use health IT to more effectively engage patients. NeHC partnered with HealthCAWS to make the Framework measureable and actionable through the creation of the NeHC Consumer eHealth Readiness Tool (CeRT), an online business intelligence tool that helps providers plan and measure their progress toward patient engagement goals and related Meaningful Use requirements. Together the Patient Engagement Framework and CeRT provide a powerful package to help healthcare organizations recognize the value of patient engagement and accelerate their strategies.
In this session, NeHC will demonstrate the five dimensions of the Patient Engagement Framework and the affiliated CeRT, and moderate an expert panel of patient engagement advocates. Panelists will discuss the current state of consumer engagement in eHealth and how NeHC’s tools support industry efforts to advance health and transform healthcare. The session will include a discussion of critical success factors and barriers to implementation by providers, and the related implications for reaching Meaningful Use Stage 2.
Describe how a coordinated consumer engagement strategy can benefit both providers and patients.
Classify the elements of patient engagement based upon the NeHC Patient Engagement Framework and evaluate options for measuring consumer engagement.
Identify critical success factors, barriers to implementation and potential solutions for accelerating patient engagement.